My Approach

Listening is Key

I consider my understanding of an audience's needs to be the North Star in the journey toward successful delivery.

DIKW-Driven Decisions

Data is extremely important as is Information, Knowledge, and Wisdom. I can synthesize my expertise and contributions from other sources to articulate actionable recommendations.

Connectivity

With my networking skills and strong situational awareness across organizations, I can connect the dots, break down silos, facilitate conversations, and consolidate initiatives.

Balance

Sometimes business objectives conflict with user needs. I have the ability to successfully navigate teams to mutually-agreeable outcomes.

Thoughtful Perseverance

With a fresh perspective and measured tenacity, I've been able to overcome historical blockers while still being able to pivot as the situation requires.

Skills

• Business acumen
• Consulting & strategic judgment
• Leadership engagement
• Innovation & thought leadership
• Future focus
• Global perspective
• Communications
• Change management
• Presentation skills
• People leadership

Key Accomplishments

• Developed the design strategy for Mastercard's HR Portal employee experience, resulting in a reduction of employees considering Human Resource Business Partners (HRBPs) as their first stop for HR-related questions to 3%, down from 39%^*.
• Established and led Mastercard's HR Portal steering committee.
• Designed an end-to-end Tier 0/Tier 1 support model for Mastercard's learning champions.
• Implemented a standardized Tier 2 operating model from intake to delivery, including process documentation and reporting.
• Worked with Mastercard's Mergers & Acquisitions team to streamline acquired companies' integrations into Mastercard systems.

^* Annual HR Portal employee survey (2015–2023).